General provisions
These terms set out how you can buy products in the LE koryZzz online shop and the rights and obligations of the buyer and the seller. The shop is run by:
- Seller
- LE koryZzz
The seller is LE koryZzz. We sell all products in this shop, so please contact us about orders, payments and returns.
By placing an order you confirm that you accept these terms and have read the privacy policy. Orders may be placed by persons aged 18 or over; younger persons need the consent of a parent or guardian.
Placing an order
- You can order without an account – your name, email address and phone number are enough. If you sign in, your details are filled in for you and you can see all your orders in your account.
- Add products to the cart, choose delivery and payment, and confirm with the “Order with obligation to pay” button.
- The contract is concluded when you press “Order with obligation to pay”. The order number is shown on screen straight away, and we email you the order confirmation with the contract terms (for card, Apple Pay, Google Pay and online-banking payments, once the payment is completed).
- Products in your order may be packed and sent by different partner beekeepers. A separate order with its own number and its own parcel is then created for each of them, and each parcel has its own delivery fee unless delivery is free.
- If a product runs out or we cannot fulfil the order for another reason, we will let you know without delay and refund any payment.
Prices
- All prices are in euros and already include VAT and all other taxes – nothing is added on top.
- Next to the price you will also see the price per kilogram or litre, so different jar sizes are easy to compare.
- The delivery cost is shown before you confirm the order and listed separately in the order summary.
- Delivery to a parcel locker is free when the products in your order add up to €35.00 or more, even if they are sent in several parcels.
- The price valid at the time you place the order applies.
Payment
We start preparing your order once the payment has been received (for cash on pickup – once the order is confirmed).
We charge no fee for any payment method.
We refund using the payment method you used: card, Apple Pay, Google Pay and online-banking payments via Montonio to the same card or account; bank transfers by transfer to the account you give us; cash payments in cash at the pickup point or, if you give us your account number, by transfer.
We do not collect or store payment card details.
Delivery
We deliver within Lithuania. Available delivery methods:
When your order is shipped, you will get an email with the tracking number if the carrier provides one.
Please check the parcel when you receive it. If the packaging is damaged or a jar is broken, take a photo and let us know (see “Quality and complaints”).
Cancelling an order
- Until we start preparing your order, you can cancel it yourself on the order page (the link is in the confirmation email) or under “My orders” in your account.
- If you have already paid for a cancelled order, we will refund you within 14 days using the same payment method.
- The seller may cancel an order if a product is no longer available or the payment has not arrived in time; you will be informed by email.
Right of withdrawal (14 days)
You may withdraw from the contract within 14 days of receiving the products, without giving any reason.
How to withdraw:
- Press “Withdraw from contract here” on your order page (the link is in the order confirmation email) or send us a clear statement by email with your order number and the products you are returning. Using the model withdrawal form is optional. Model withdrawal form
- Send the products back within 14 days of your notice. The direct cost of returning them is paid by the buyer.
- We refund the amount paid, including the standard delivery cost, within 14 days of receiving your notice, using the same payment method. We may wait until we receive the products or proof that they have been sent back.
The right of withdrawal does not apply to sealed food products (honey, bee bread, pollen, royal jelly) whose seal was broken after delivery – they cannot be returned for health protection and hygiene reasons – nor to products marked as perishable; this is stated next to each product. Unopened food in undamaged packaging, as well as candles and wax products (even unpacked), can be returned within 14 days.
The buyer is responsible for any loss of value caused by handling the products beyond what is needed to check them.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: LE koryZzz
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Goods:
- Ordered on (*) / received on (*):
- Order number (if known):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Copy the form into an email to the address above, or print it, fill it in and send it to us.
Quality and complaints
If a product arrives broken or damaged, or you received the wrong product, send us a photo and the order number as soon as possible. We will replace the product or refund you and cover all costs.
Natural honey crystallises over time. This is a natural process, not a quality defect.
You also keep all statutory consumer rights regarding products of inadequate quality.
Reviews
Only buyers whose order with the product has been completed can review it. We publish all reviews, positive and negative, and we do not pay for them.
We hide or remove a review only if it is not about the product or the order, is offensive or unlawful, contains personal data or advertising, or is not based on a real purchase. We tell the author the reason.
Account
An account is optional. If you create one, you are responsible for keeping your sign-in details safe and your information accurate.
Disputes
If you have a question or complaint, please contact us first – we will do our best to sort it out quickly.
If we cannot reach an agreement, you may turn to the State Consumer Rights Protection Authority: vvtat.lrv.lt.
These terms are governed by the law of the Republic of Lithuania.
Changes
We may update these terms. An order is governed by the terms that were valid when it was placed.
Contact
Questions about an order or these terms? Write or call us:
- Seller
- LE koryZzz